We wanted to share some information with the current closure situation, I hope that this can clarify the questions that we are getting!
Are you open?
No, The storefront is closed. Customers are not permitted into the store under any circumstances. We are in the shop during our regular business hours Wednesday to Saturday 10 am to 5pm receiving emails and calls and online orders.
We are available during these hours to help customers. After 5 we do not answer phone calls, or on Sundays or Mondays. Tuesdays we are occasionally available to process orders. If you wish to call, please wait until our regular shop hours
How do I shop?
Please visit our website www.nutsforboltsetc.com and browse the entire store from the comfort of your couch! The website accepts Credit Card, PayPal, and some visa or Mastercard Debit cards
What if I don’t have a credit card or PayPal?
We accept Etransfer! Our email address is email@example.com
If you wish to pay by Etransfer, your order will have to be processed over the phone, or email. The best way to do this is to fill your cart online, and email us a screenshot of your items, or phone and list off the specific items you’d like.
Dropping off cash is not permitted. In order to keep our families safe, we have to maintain zero contact, and this includes cash.
What about shipping or pick up?
If you make a purchase on the website, you will be given 2 options at the shipping page. If your order is over $120.00 your order automatically ships for free.
If you would like to pick up, please select “Curbside Pickup” in the shipping options, and please give us a call to verify when it will be ready! We will most often email you right back to confirm.
What if I want to match some fabrics?
We always offer an itemized receipt for all of your shopping, in the case of needing to match or replenish something. Please check your printed receipts for the fabric names, colour codes etc. You can also check the fabric selvage, sometimes they have enough information to determine which fabric it was. You can also email a photo, but please bear in mind that it can be very difficult to match fabrics with a digital photo.
Please understand that we will do the best we can to find the fabrics you need, but there are many cases where it is nearly impossible to do, and for these times, we will just encourage you to wait until our store re-opens.
We will not accept fabric passed through the door. This is the same as cash handling. It is important to keep everyone safe, and although you may have been quarantined and washing thoroughly, we simply cannot take any chances. These projects will have to wait until we are clear to be open again.
We promise that we want to help you to the best of our ability, and this new way of managing business is not always easy but we are doing our very best. We, Jackie & Anna, and our families are so thankful for the ongoing support through this difficult social-distancing time, we cannot believe the outpouring of love and kindness that you, our customers are sharing to us when we speak to you on the phone or via email! And can not thank you all enough for supporting local! We especially appreciate the understanding of the restrictions we have had to set, and the patience with the crazy busy days we've been having, you wouldn't believe how much extra work goes into assisting distance-shopping.
Please everyone stay safe and stay happy! We love and care for you all!